valid for all purchases made on our online store with no minimum order amount.

For other shipments :

  • Purchasing one or more objects does not pay your shipping charges.

  • All shipments are made via CORRIERI UPS, TNT, BRT GLS, SDA with traceability of shipping in 24ore in Italy, 48ore for islands, Calabria and minor locations **

  • The order office evades all orders that have been lost daily and in order of arrival. Your order will generally be evaded on the same day SE will be from you made by the hours 14.

  • There is a shipping monitoring system, with which it is possible to know the real location of the ordered merchandise. You will be notified of the courier used and the related tracking number at the time of shipment.

  • The deliveries are made from Monday to Friday (the courier does not deliver on Saturdays and Sundays) to the address indicated at the order and the price of the shipment is reported for the street front according to the delivery times expected by the courier and there is no delivery to the plans.

  • For those with availability issues we ship in firm deposit at the branch of the courier closest to you. Just indicate it in the order notes together with the name of the branch.

  • The calculation of shipments is done in automatic by our e-commerce system according to the weight / volume of the items ordered.

What happens when the parcel is regularly SHIPPED later in the day?

If your order is regularly shipped, you will receive the shipping confirmation e-mail with the code CUSTOMER NECK ID, and in your account management you will find the online tracking, with which you can follow the state of your shipment already late in the evening only after 23 p.m..  
In the vast majority of cases you will receive your parcel with the expected timelines and you will not incurring any problems.

What happens if the courier fails to deliver the parcel to the PRIMO attempt?

If delivery is not carried out within 24/48 hours, it is likely that the address indicated is not correct or is incomplete ; or the recipient is absent. 
There are NOT any additional costs for the second pass,

What happens if the parcel goes "in Giacence" after the attempted delivery attempt?

After two attempts at empty delivery, the package goes into stock. No fear : As soon as a delivery goes "in Giacenza" contact us right away! We will unlock the stock and make sure that your parcel is delivered as soon as possible. If necessary we can agree with you to change the delivery address or postpone the delivery date without paying any supplement!! and you'll simply have to wait for the parcel to be put back on delivery according to the agreements taken with the dedicated service of SteamBase.

** guaranteed times for goods in ready delivery, except unforeseen and resorts Minor or deemed to be disacted


STR. Georgi Benkovski 16


P. VAT BG 205859078